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Multicultural resources

Information for public library staff to assist in engaging with clients from culturally and linguistically diverse communities. More information on the multicultural resources and services provided by the State Library of Queensland can be found on the multicultural section of the State Library website.

Multicultural organisations

ACCESS Community Services Ltd: One of Australia’s leaders in settlement, employment, training and youth support services to migrants, refugees and mainstream clients with particular emphasis on Logan City, Ipswich and Gold Coast.

Adult Migrant Education Services (AMES): Australia’s largest provider of humanitarian settlement, education, training and employment services for refugees and newly arrived migrants

Brisbane Multicultural Arts Centre (BEMAC): The lead agency in Queensland for the development, presentation, promotion and advocacy of arts by migrant and refugee artists and their communities.

Department of Communities, Child Safety and Disability Services : This Queensland Government Department contains Multicultural Affairs Queensland, that focuses on supporting the economic and social participation of culturally diverse communities across Queensland.

Ethnic Communities Council of Queensland (ECCQ): Focus on supporting and advocating for the needs, interests and contributions of culturally and linguistically diverse communities in Queensland.

Mercy Family Services: Carry out a range of multicultural programs for refugees and migrant families in the Brisbane/Logan area and the Toowoomba/South West Regions

Multicultural Youth Advocacy Network (MYAN) - QLD Division: MYAN, is a national policy and advocacy body that represents the rights and interests of migrant and newly arrived young people

Queensland Refugee and Immigration Legal Service (RAILS): RAILS provides free legal assistance in immigration and refugee cases to people in need

Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT): Provides free and confidential services which address the range of physical, psychological and social needs that survivors of torture or refugee related trauma have.

Queensland Interpreting and Translating Service (QITS): Brisbane based company which supplies interpreters and translators for assignments across Australia.

The Multicultural Development Association (MDA): One of the leading settlement agencies in Queensland providing support to refugees and migrants through community development, advocacy and a range of client services.

Multicultural strategies and protocols

Community outreach plan suggestions and recommendations - Indian Community [Presentation  (PDF 1.8 MB) and Report  (PDF 1.2 MB)] and Vietnamese Community [Presentation  (PDF 2.0 MB) and Report  (PDF 3.3 MB)] - The result of research conducted by QUT Master of Social Work students in partnership with Logan Libraries (2016).

Multicultural Action Plan Progress Report (2012 - 2013) (PDF 314.5 KB) - This progress report outlines progress made by State Library against the commitments and key performance indicators of the Multicultural Action Plan 2012-13.

Multicultural Engagement Framework - This web page outlines the State Library's commitment to Queensland's multicultural communities and lists the actions for 2018-21.

Multicultural Services Standard (PDF 55.7 KB)

Making libraries multicultural - a protocol establishing the method of consultation between State Library, public libraries and their multicultural communities.

Queensland Cultural Diversity Policy - The new Queensland Cultural Diversity Policy is closely aligned to the vision and preliminary targets of The Queensland Plan: a 30-year vision for Queensland.

The People of Australia: Australia's Multicultural Policy - The Australian Government's Multicultural Statement documents it strategies to support a culturally diverse and socially cohesive nation. The statement is available in a number of different languages.

Open access multicultural collections

Community Books: Open source books contributed by the community in 25 languages

Free Audio books by language: Free public domain audiobooks and ebooks in 29 languages

International Children’s Digital Library: Support the world's children in becoming effective members of the global community - who exhibit tolerance and respect for diverse cultures, languages and ideas -- by making the best in children's literature available online free of charge

The Rosetta Project : Online library of illustrated children’s books in over 40 languages.

Translated information

The following links provide information which has been translated into a range of languages, which can help staff when assisting clients from culturally and linguistically diverse backgrounds.


Alzheimer's Australia - Alzheimer's Australia is committed to meeting the linguistic needs of all members of the community. Dementia related information is provided in a number of languages other than English.

Asthma Foundation - A small range of information and resources about Asthma translated into languages other than English.

Australian Diabetes Council - Australian Diabetes Council has produced a series of books containing comprehensive, yet easy-to understand information that is available in 20 languages.

Beyond Blue - Information about depression translated into many languages.

Bipolar Disorder - A checklist pamphlet explaining the symptoms of bipolar disorder, including easy to understand English and translations into 8 languages.

Children of Parents with a Mental Illness (COPMI) - Three brochures and an information sheet for use with and by families where a parent has a mental illness, translated into 7 languages.

Children with Disability - Better start for children with disability initiative fact sheet translated into 13 different languages.

Diabetes Australia - Information fact sheets covering a range of topics on living with diabetes translated into other languages.

Immunise Australia Program - Information on the free National HPV School Vaccination Program is available in 21 different languages.

Mental Heath in Multicultural Australia - Translated information about a range of mental health topics including anxiety disorder, bipolar disorder, schizophrenia, personality disorder, eating disorder. The web page can be translated into more than 60 languages.

Multicultural Health - Translated health information from the Queensland Government Department of Health.

Multicultural HIV and Hepatitis Service (MHAHS) - HIV and Hepatitis factsheets translated into a number of different languages.

National Drugs Campaign - Drugs: the real facts booklet translated into 19 languages.

National Prescription Service - Translated information about taking prescription medication.

Queensland Transcultural Mental Health Centre - Information about mental health services which can be translated in browser through Google translate.

Raising Children Network - Selection of parenting videos in a range of languages. Select the video you want to watch, and then choose your language from the menu on the video page.


Fair Work Australia - Work rights, from Fair Work Australia, translations in 7 languages available.

Legal Aid Queensland - Translated materials available in Arabic, Dari, Mandarin, Spanish, Sudanese Arabic, Tagalog and Vietnamese, including information for women regarding domestic violence.


201 Language and Literacy tips - Booklets provide literacy tips to help families support their child's learning at home and at school. The booklet is separated into age groups Before School – Year 2 and Year 3 – Year 6.

Information on approved kindergarten programs in Queensland - Translated into a large number of languages by Google Translate.

Literacy and Numeracy Factsheet - Information on how parents can support their child's literacy and numeracy development, translated into 7 languages.


Australian Tax Office (ATO) - ATO offers a range of information and services to help people from diverse backgrounds understand tax in Australia.

Centrelink - Centrelink offers a broad range of services and resources to people from diverse linguistic and cultural backgrounds. Information is available online in over 60 languages.

Department of Immigration and Citizenship - Important documents translated into key community languages to information on the services available. The Department also runs the National translating and Interpreting Service for those who need assistance accessing government services.

Our Common Bond -  Australian citizenship test resource, translated into 37 community languages.

MONEYSMART - Translated information covering topics such as debt, budgeting, rights, retirement, planning and superannuation.

Last updated
26th April 2018