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Forum plenary sessions

Table of contents

Welcome to State Library

Dale RankineMC: Dale Rankine - Dale is Innovation Partner and Advisor at Future Now Ventures, a boutique Venture Capital firm working with startup and growth ventures throughout Asia, Australia and the US. He is a creative digital technologist and business innovator with over 20 years of experience in startups, IP creation, creative product and digital business development. Currently, Dale is co-founder of a number of ventures in the “Internet of Things” space, having previously started up his first mobile software venture in 2004. Dale advises and helps early stage and venture companies deliver new products and assists with positioning them to build their overall enterprise value. He is a mentor at River City Labs in Brisbane, a tech startup co-working space, and is a strong voice of support and experience for new entrepreneurs.

Dale Rankine

Key messages:

  • Welcomed participants to the forum and invited participants to contribute to the conversation through Twitter by following #DigitalLiteracy2015 throughout the day.
  • Indicated that the forum would be filmed, recorded and photographed and that this material may be used for SLQ marketing and communications and asked that if participants did not wish to be filmed, recorded or photographed, that they should advise an SLQ staff member.
  • Introduced Songwoman Maroochy Barambah to provide the Welcome to Country. Songwoman Maroochy is a graduate of the Victorian College of the Arts in Melbourne and an internationally-renowned opera singer, and was the first Australian to perform at the United Nations in New York in 1993 in honour of the International Year for the World’s Indigenous People.

Watch Dale Rankine's welcome to State Library and Maroochy Barambah's Welcome to Country video

State Library Welcome

Janette WrightJanette Wright, CEO and State Librarian - Janette is an experienced CEO and library manager, and commenced in the role of CEO and State Librarian, State Library of Queensland, on 27 February 2012. Ms Wright’s experience in public libraries, including time as the Director of Public Library and Network Services at the State Library of New South Wales, has strengthened her life-long commitment to increasing access to library services.

Janette Wright

Key messages:

  • SLQ and the Queensland-wide network of more than 318 public libraries including Indigenous Knowledge Centres (IKCs) are committed to building literacy through innovation and collaboration.
  • Literacy today has broadened in scope to be multimodal and is tied closely to technology and culture.
  • People need to acquire an increasing range of literacy skills to communicate effectively in a digital environment.
  • Our aim is that everyone in the state can actively participate in the social, economic and cultural life of their communities, and our efforts to achieve that aim are tied to our VISION 2017 for Queensland public libraries (Currently under review), a strategy developed in partnership between SLQ, the Queensland Public Library Association (QPLA) and the Local Government Association of Queensland (LGAQ).
  • The Libraries for Literacy: every day, every way: 2015 - 2018 (PDF 4.5 MB) framework provides a guide for the development of community-centred literacy services, and defines digital literacy as ‘the ability to confidently and critically use digital information sources, communication tools and networks for learning, communication, collaboration and creation’.
  • Today’s forum will build on our VISION 2017 Learning Strategy (PDF 351 KB), which supports the professional learning and development of Queensland’s public library workforce.
  • Building our understanding and skills in the area of digital literacy is one example of SLQ’s commitment to professional development and lifelong learning.

Watch Janette Wright's State Library welcome video

Keynote speaker

Tim O'LearyTim O'Leary, Chief Sustainability Officer, Telstra - Why digital literacy is important - Tim joined Telstra in 2011 as Chief Sustainability Officer. In this role he has executive responsibility for strategic community and reputational initiatives, corporate responsibility, Telstra’s environment strategy and employee sustainability. He is a Board Member of the Telstra Foundation and The Telstra Philippines Foundation. Prior to joining Telstra, Tim spent twenty years in senior Corporate Affairs, Human Resources, and Sustainability roles at the National Australia Bank and Mobil Oil Australia. Tim holds an honours degree in Arts and a postgraduate degree in Philosophy from the University of Melbourne. He is on the Board of the National Centre for Indigenous Excellence, and a former Chairman of Emotion21, a small arts organisation catering for the needs of young people with Down Syndrome.

Tim O'Leary

Key messages:

  • Digital literacy is an area of significant interest and investment to Telstra - and is absolutely fundamental to achieving Telstra's purpose of crearting "a brilliant connected future for everyone." The Chief Sustainability Officer's role oversees community investments to achieve that purpose.
  • Literacy has been a core role for libraries since the 19th century, but the information environment is changes. For example, there are 6 million years of internet video created every month and 14 million Australians use Facebook every month.
  • Telstra has invested around $1 billion annually in recent years in its wireless network, and is creating Australia's largest network of WiFi hotspots.
  • Access to the internet is now directly linked to human wellbeing, and in the information society, wealth depends on our ability to negotiate the knowledge space.
  • For Telstra, digital literacy is at the heart of digital inclusion, with Telstra initiating many programs to make the digital environment accessible, as well as funding and support in recognition of the digital divide. For example, Tech Savvy Seniors with State Governments is a key strategy to address digital divide for older people.
  • Digital literacy pushes the digital inclusion paradigm toward participation (technical, media and social literacy foci), and pushes people to read-right not just read-only.
  • Connected tablet devices have been a fundamental leap in the digital environment. For example, iPads are designed with universal design principles to enable access by people with disability.
  • Libraries with continue to have a key role in addressing digital literacy, and Telstra invests in capabilities of libraries to keep Internet safe, such as esmart libraries and Tech Savvy Seniors.
  • Addressing digital coverage is a commercial economic issue. For example, the Groote Island language bank project uses iPads to help people with to communicate after loss of speech caused by Machado Joseph Disease.
  • Rural area infrastructure is required to ensure digital services can be provided within infrastructure capacity. Unfortunately there is no magic wand to deliver this, and despite investment by Governments and the private sector the solution will take time.

Watch Tim O'Leary's why digital literacy is important video

Presentations - Digital Literacy: Where are Queenslander's now and where are we going?

John GrayJohn Gray, Director, Digital Economy and Productivity, Department of Science, Information Technology and Innovation (DSITI), Queensland Government - John is currently the Acting Executive Director of the Digital Economy and Policy Unit with the Queensland Government’s Department of Science, IT and Innovation. John’s team is responsible for delivering the Queensland Government’s digital economy strategy. This involves working on collaborative projects and events to encourage governments, businesses, researchers, community organisations and Queenslanders to adopt and use digital technologies and services to improve their business, work and lifestyles. Prior to his current role, John has held various policy positions with the Queensland Government since 2010 dealing with State infrastructure planning and charges, regional planning framework, as well as innovation.

John Gray

Key messages:

  • Rapid change and disruption is occurring in our lives - probably greatest since the introduction of the automobile.
  • Some interesting facts and information, including that there were 1000 internet devices in 1984, but predicted to be 50 billion by 2020.
  • Digital technologies are now embedded in the way we live, work and play – from education, buying and selling, to communicating with friends and completing work.
  • Queensland Government objectives – Creating jobs and a diverse economy; delivering quality frontline services; protecting the environment; and building safe, caring and connected communities.
  • Digital literacy aids employment, education, staying connected, being informed and cyber safety and security.
  • Definitions of digital economy (market place on the Internet) and digital literacy (ability to confidently and critically use digital information sources, tools and networks for learning, communication, collaboration and creation).
  • The GoDigitalQld Digital Economy Strategy and Action Plan is the Queensland Government’s roadmap to using digital technologies, content and innovative services to connect communities, enable jobs growth and create a diverse economy.
  • The GoDigitalQld Hub is the Queensland Government’s interactive digital engagement space, and provides the latest digital news, activities and opportunities.
  • Queensland’s public libraries are our community digital hubs.
  • Queensland Government Digital Literacy Steering Committee provides a strategic approach to identifying and delivering digital literacy programs and initiatives to unconnected and disadvantaged Queenslanders.
  • The GoDigi collaboration between InfoXchange and Australia Post is a national example that is trying to support more than 300,000 Australians to improve their digital literacy skills.
  • Looking to the future – welcome to the Internet of Everything.

Download John Gray's presentation (PPTX 3.80 MB)
Watch John Gray's presentation video

Danny ButtDr Danny Butt, School of Culture and Information, University of Melbourne - Dr Danny Butt is a writer, researcher and critic, and Research Fellow in Participatory Public Space at the Research Unit in Public Cultures at the University of Melbourne. Beginning his career as a musician, designer, and curator/organiser, he has written, lectured and consulted widely on new media and cultural politics, including work for intergovernmental agencies such as ORBICOM-UNESCO, UNDP and ASEAN. He is the editor of the books PLACE: Local Knowledge and New Media Practice (with Jon Bywater and Nova Paul) (Cambridge Scholars Press 2008) and Internet Governance: Asia Pacific Perspectives (Elsevier and UNDP-APDIP 2006).

Danny Butt

Key messages:

  • Rather than arguing over the benefits or not of literacy, our best guide to the preparation of humans for the future will come from attention to a sustained and expanded notion of the literary.
  • Jacques Derrida and Gayatri Chakravorty Spivak have used the term teleopoeisis in describing the figuring of the literary. From the Greek roots tele– (at a distance – all communication is, structurally, telecommunication, says Spivak) and poeisis, (making, transforming, continuing), Spivak describes it as an imaginative making that reaches toward the distant other.
  • In our research unit’s work on Participatory Public Space, we have talked to a number of people in the library sector about how they are responding to this new relation between public and private worlds, where the archived traces of worlds are aggregated into a globalising sea of data.
  • Many of the thinkers behind contemporary libraries have emphasized that this is not a change in the library’s mission but a necessary rethinking of it due to the different structure and affordances of the knowledge archive.
  • Ciborra’s “platform organization” reflects the network model at the level of a network of routines and transactions, but also has a higher layer where the “re-architecting of structures is played out”, and it is the “recombination of bundles of routines and transactions” that matters more than the specific properties of the network.
  • It is useful to consider how platforms operate, and our use of the network increasingly tied to mutually incompatible interfaces and hardware devices between them.
  • A customary means of access to information, libraries have the mandate and potential to be a crucial interface to other worlds and communities which exceed the parameters of aggregated consumer attention housed in the new media platform.

Download Danny Butt's presentation (PPTX 5.5 MB)
Danny Butt transcript
Watch Danny Butt's presentation video

Jenny BoppJenny Bopp, Principal Statistician, Queensland Government Statistician’s Office, Queensland Treasury - Jenny is a Principal Statistician and Team Leader in the Queensland Government Statistician’s Office in Queensland Treasury. The office is the primary source of statistical and demographic research services within the Queensland Government providing ‘public good’ and additional services, primarily statistics and other information, for Queensland communities. Jenny’s team coordinates statistical networks across Queensland and provides information and advice to assist people in using statistical information, products and systems.

Jenny Bopp

Key messages:

  • This presentation provided an introduction to the Queensland Government Statistician’s Office (QGSO), digital inclusion and digital literacy, challenges in accessing and using statistical data, and reducing the digital and statistical divides through user friendly tools.
  • The QGSO is the primary source of statistical and demographic research services and advice across government.
  • Digital inclusion measures from the Australian Bureau of Statistics (ABS) Census of Population and Housing, the ABS Household Use of Information Technology 2012-13 report and associated QGSO Queensland release:
    • Between 2010-11 and 2012-13 Queensland households with home internet access rose by an average annual increase of 6.1 per cent to 1,517,000 (84 per cent) of households.
    • Of all states and territories, Queensland had the equal fourth-highest percentage of households with intent access (84 per cent).
    • The highest percentage of households with internet connections in Southeast Queensland and coastal cities.
    • QGSO currently estimates that 25 percent of Queensland households use a mobile phone only (ie: no landline).
  • Digital literacy measures from ABS 4228.0 Programme for the International Assessment of Adult Competencies, Australia, 2011-12, and the Productivity Commission’s Report on Government Services (ROGS), 2011:
    • Queensland sits on the national average for proficiency in problem solving in technology-rich environments of persons aged 15-74 years, 2011-12.
    • Performance is increasing in Queensland, but still behind the national average for the proportion of Year 6 students achieving at or above the proficient standard in IT.
    • Performance is increasing in Queensland and about the national average for the proportion of year 10 students achieving at or above the proficient standard in IT performance.
    • Different groups of people are most affected by low digital literacy, including people with low incomes, without tertiary level education, over 55 years of age, living in rural and remote areas, are Aboriginal or Torres Strait Islander, have a disability, or come from culturally and linguistically diverse backgrounds.
  • QGSO website helps to reduce the digital and statistical divides through the provision of user friendly tools, such as Queensland Regional Profiles, customised profiles for other organisations, and ‘Know your Community’ user-friendly community profiling tool.

Download Jenny Bopp's presentation (PPTX 7.2 MB)
Watch Jenny Bopp's presentation video

Presentations - Questions and answers video.

Panel - Strategies, partnerships and example funding opportunities to move forward

Marion Morgan-BindonMarion Morgan-Bindon, President, Queensland Public Library Association (QPLA) - Marian is the Gold Coast City Librarian (the second largest public library service in Australia). She has a core vision of Australia's public libraries as shining examples of community cohesion and well-being, economic growth and cultural identity. She values opportunities for collaboration and partnerships to ensure library spaces remain incubators of ideas, innovation and forces for social change. She has held various roles in private sector and in government, special, academic, public and school libraries. Her current appointments/memberships: President Queensland Public Libraries Association; Board Member - Australian Library and Information Association; Chair - International Federation of Library Associations Public Libraries Section; and Associate member CILIP (UK).

Key messages:

  • Marion outlined examples of digital literacy-related partnership projects which public libraries could apply in their own community.
  • Marion drew on her role Gold Coast City Librarian and partnerships in that community which have been successful in expanding library reach, and addressing digital inclusion and digital literacy.

Watch Marion Morgan-Bindon's presentation

Ross DuncanRoss Duncan, Director, Regional Access and Public Libraries, SLQ - Ross joined State Library as Executive Manager of Regional Partnerships in July 2014. He has since secured the role of Director, Regional Access and Public Libraries. In this role, Ross’ priorities include continuing the delivery of state-wide grants programs, liaising with public libraries, supporting the development of skills of public library staff and focusing on strengthening advocacy for libraries. Ross holds a Bachelor of Science (Hons.) and an M.B.A. and began working in libraries in late 2007. Ross has worked internationally in fields as diverse as scientific research, private venture capital, hospitality, language training schools, music recording, aquaculture, childcare and quarries. Ross has also previously worked for Local Government for 8 years.

Key messages:

  • Ross outlined SLQ’s work that is focused on supporting the work of public libraries, particularly in the area of funding support, professional development and service reach.

Watch Ross Duncan's presentation

Panel discussion- Question and answers video

More information

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Last updated
23rd June 2016