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Service Level Agreement

The Service Level Agreement for Public Library or Indigenous Knowledge Centre services between Local Governments and the Library Board of Queensland is valid for the period 1 July 2018 to 30 June 2021.

Service Level Agreement 2018-2021 for Independent libraries (PDF 141 KB)

Service Level Agreement 2018-2021 for Rural Libraries Queensland libraries (PDF 142 KB)

Service Level Agreement 2018-2021 for Indigenous Knowledge Centres (PDF 143 KB)

A Q&A sheet [PDF 255KB] is available for Local Governments operating an Indigenous Knowledge Centre (IKC) that addresses questions about changes to the Service Level Agreement.

Service Level Agreement for First 5 Forever Family Literacy Initiative 2019-2021   (PDF 375.5 KB)

Library strategic plan development

It is a requirement of the Service Level Agreement that public libraries and IKCs develop a strategic plan/operational plan for the library or IKC service. If you need assistance in the development of a strategic plan for your library service, the following guide has been developed for your use.

Strategic Plan Development Guide (PDF 510 KB)

More information

Contact Local Government Coordination, by phone: 07 3842 9049 or email:

Last updated
14th February 2019